GET IN TOUCH
Madame Formtastica’s psychic powers may be stronger than yours, so let’s be pen palls instead.
Ye got some booty for me treasure chest?
Got a bounty of luscious goods? Sacred jewels, handmade treasures or awesome artworks? Hello you masters of style and modern-day alchemists. Join me in my cabinet of curious goods.
You don’t need a treasure map to find us
My brick & mortar shop is closed but I feel a mystical connection. Browse my online boudoir, it’s open 24/7 and I ship worldwide, infused with crystal love. Or contact me for a Tarot Reading.
“There are naive questions, tedious questions, ill-phrased questions, questions put after inadequate self-criticism. But every question is a cry to understand the world. There is no such thing as a dumb question.”
— Carl Sagan
Have a question about our products and how to order, take a look at the FAQs.
How many pieces of each item are available?
Many of our items are unique, handmade products. That means stocks are limited or items are one-of-a-kind.
I received my item but it looks different than on the website.
Because our items are often unique, handmade objects, each product may have slight variations. [specified in article 4]
Why has the price of an item gone up?
Because our items are often handmade, we are subject to changes in the price of materials. Unfortunately this means that sometimes the price of an item can go up. [specified in article 10]
Are all prices including VAT?
Yes, all products are including 21% VAT. If you shop from outside the European Union VAT is not applicable.
Want to know whether our lucisous goods can be shipped straight to your boudoir? Take a look at our FAQs.
What are the shipping costs?
Shipping costs vary depending on the weight of your order, shipping costs will be calculated automatically at the checkout.
Do you ship internationally?
Lucky you, yes we do. Prices are automatically calculated at check out. Please note we are not responsible for any duty/import/taxes/customs/etc charges you may incur.
Do you offer express shipping?
We can get you express shipping for an added cost on request, please send an email to email@example.com
I still haven’t received my order.
We’re sorry to hear that your order has been delayed. Please check the status of your order with the track and trace number provided in your confirmation email. If you have not received your order within 30 days please contact us by email.
We do not refund for lost packages but we will do our best to try and track it down for you. In most cases your parcel has been sent with insurance and you might be eligible for a refund. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier. We can’t not cover the costs for ‘resending’ the package.
Something not to your liking, or simply doesn’t match your style? Take a look at the FAQs to find your question.
I received my product broken or with missing parts
We’re sorry to hear that, please send us an email with your complaint, full description and photo’s to firstname.lastname@example.org
How long do I have to return my order?
You have 14 days from the day of receipt to return your unused product in the original undamaged and/or unopened packaging.
Before returning a product send us an email at email@example.com so we can provide you with a return address and form. Returns without this form are not eligible for refunds.
Please note: we are unable to offer returns on items where you have changed your mind, don’t like or ‘don’t connect with’ the item or for goods that are made to your specifications or that are clearly personalised. We ask that you shop mindfully.
What are the costs of returning my order?
Unfortunately we cannot cover the costs of returning your order by post (unless your order is broken or incomplete in which case please send us an email).
Please note: We are unable to offer returns on items where you have changed your mind, don’t like or ‘don’t connect with’ the item. We ask that you shop mindfully.
Which carrier should I use to return my order?
You are free to use the carrier of your choice. Please note that House of Formlab is not responsible for loss or breakage of items, we strongly advise you to use a carrier with a track and trace option.
When will I be reimbursed?
You will be reimbursed within 14 days of receiving your return.
House of Formlab BV
KVK 66042909 // BTW NL856371099B01