GET IN TOUCH
Madame Formtastica’s psychic powers may be stronger than yours, so let’s be pen palls instead.
Ye got some booty for me treasure chest?
Got a bounty of luscious goods? Sacred jewels, handmade treasures or awesome artworks? Hello you masters of style and modern-day alchemists. Join me in my cabinet of curious goods.
You don’t need a treasure map to find us
Welcome all ye weird and wonderful, ye landlubbers, earthlings and space invaders. I extend a warm invitation to my boudoir but please notice:
I open my door for you on appointment only.
“There are naive questions, tedious questions, ill-phrased questions, questions put after inadequate self-criticism. But every question is a cry to understand the world. There is no such thing as a dumb question.”
— Carl Sagan
Have a question about our products and how to order, take a look at the FAQs.
How many pieces of each item are available?
Many of our items are unique, handmade products. That means stocks are limited or items are one-of-a-kind. [specified in article 4]
I received my item but it looks different than on the website.
Because our items are often unique, handmade objects, each product may have slight variations. [specified in article 4]
Why has the price of an item gone up?
Because our items are often handmade, we are subject to changes in the price of materials. Unfortunately this means that sometimes the price of an item can go up. [specified in article 10]
Are all prices including VAT?
Yes, all products are including 21% VAT. [specified in article 11] If you shop from outside the European Union VAT is not applicable.
Want to know whether our lucisous goods can be shipped straight to your boudoir? Take a look at our FAQs.
What are the shipping costs?
Shipping costs vary depending on the weight of your order, shipping costs will be calculated at the checkout.
Do you ship internationally?
Lucky you, yes we do. Prices are automatically calculated.
Do you offer express shipping?
We can get you express shipping for an added cost on request, please send an email to firstname.lastname@example.org.
I still haven’t received my order.
We’re sorry to hear that your order has been delayed. Please check the status of your order with the track and trace number provided in your confirmation email.
Something not to your liking, or simply doesn’t match your style? Take a look at the FAQs to find your question.
I received my product broken or with missing parts
We’re sorry to hear that, please send us an email with your complaint, full description and photo’s to email@example.com
How long do I have to return my order?
You have 14 days from the day of receipt to return your unused product in the original packaging. [specified in article 8]
Where can I find the return form?
You will find a return form included in your order. Accidentally lost it? No worries, you can find a return form at: Returns
What are the costs of returning my order?
Unfortunately we cannot cover the costs of returning your order by post (unless your order is broken or incomplete in which case please send us an email).
Which carrier should I use to return my order?
You are free to use the carrier of your choice. Please note that House of Formlab is not responsible for loss or breakage of items, we would advise you use a carrier with a track and trace option.
Can I return my order at the HOF shop?
Yes! We would love to meet you. Please find us on the Saenredamstraat 61, 1072CD, Amsterdam.
When will I be reimbursed?
You will be reimbursed within 14 days of receiving your return form. [link to article 9]
House of Formlab BV
KVK 66042909 // BTW NL856371099B01