Zoom, zoom from me to you. Parcels away!
What are the shipping costs?
Shipping costs vary depending on the weight of your order, shipping costs will be calculated automatically at the checkout.
Do you ship internationally?
Lucky you, yes we do. We ship all over the world from our HQ in Amsterdam. Prices are automatically calculated at check out. Please note we are not responsible for any duty/import/taxes/customs/etc charges you may incur.
Notes for UK shoppers
Unfortunately, at this time due to new Brexit related customs regulations and new UK VAT rules, we have paused our service to UK customers. The new rules mean a whole heap of expensive admin and paperwork and while we navigate this we are unable to process UK orders. We will keep you updated and let you know when we can once again send our magick to the UK.
Can I pick-up my Order in Amsterdam?
Yes! You can pick up your order for free in our Amsterdam store – just select pick-up at check out. Pick-ups available Monday – Friday from 10 am till 4 pm (on appointment). Email us to arrange a time via firstname.lastname@example.org.
Do you offer express shipping?
We can get you express shipping for an added cost on request, please send an email to email@example.com
I still haven’t received my order.
We’re sorry to hear that your order has been delayed. Please check the status of your order with the track and trace number provided in your confirmation email. If you have not received your order within 30 days please contact us by email.
We do not refund for lost packages but we will do our best to try and track it down for you. In most cases, your parcel has been sent with insurance and you might be eligible for a refund. If a package is returned as undeliverable/unclaimed, it is the customer’s responsibility to follow up with the postal carrier. We can not cover the costs for ‘resending’ the package.
I received my product broken or with missing parts.
We’re sorry to hear that, please send us an email with your complaint, full description and photo’s to firstname.lastname@example.org
How long do I have to return my order?
You have 14 days from the day of receipt to return your unused product in the original undamaged and/or unopened packaging.
Before returning a product send us an email at email@example.com so we can provide you with a return address and form. Returns without this form are not eligible for refunds.
Please note: we are unable to offer returns on items where you have changed your mind, don’t like or ‘don’t connect with’ the item or for goods that are made to your specifications or that are clearly personalised. We ask that you shop mindfully.
What are the costs of returning my order?
Unfortunately, we cannot cover the costs of returning your order by post (unless your order is broken or incomplete in which case please send us an email).
Please note: We are unable to offer returns on items where you have changed your mind, don’t like or ‘don’t connect with’ the item. We ask that you shop mindfully.
Which carrier should I use to return my order?
You are free to use the carrier of your choice. Please note that House of Formlab is not responsible for loss or breakage of items, we strongly advise you to use a carrier with a track and trace option.
When will I be reimbursed for a returned order?
You will be reimbursed within 14 days of receiving your return.